Shipping & Returns Policy
Shipping Information
1. Order Processing Time
We strive to process and ship your order as quickly as possible. Orders are typically processed and shipped within [7] business days of receiving payment. However, please allow additional time during peak seasons or special promotions.
2. Shipping Methods
We offer various shipping options to suit your needs:
- Standard Shipping: 7-10 days
- Express Shipping: 3-5 days
3. Shipping Rates
Shipping rates are calculated based on the weight, size, and destination of your order. You can view the shipping cost during the checkout process before confirming your order.
4. Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status and delivery of your order.
Returns & Exchanges
1. Return Eligibility
We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may be eligible for a return or exchange under the following conditions:
- The item is in its original condition, unused, and unopened.
- You initiate the return process within 30 days of receiving your order.
- You provide a valid proof of purchase, such as your order number or receipt.
2. Return Process
To initiate a return or exchange, please follow these steps:
a. Contact our Customer Support team at 08048772019 within 7 days of receiving your order, providing your order number and details of the item(s) you wish to return.
b. Our Customer Support team will provide you with a return authorization and instructions for returning the item(s).
c. Pack the item(s) securely in their original packaging, include a copy of the return authorization, and ship them to the address provided by our Customer Support team.
3. Refund or Exchange
Once we receive and inspect the returned item(s) to ensure they meet the eligibility criteria, we will process your refund or exchange. Refunds will be issued to the original payment method used during the purchase. Please allow [X] business days for the refund to reflect in your account.
4. Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to an error on our part or a defective product.
Contact Us
If you have any questions or concerns about our Shipping & Returns Policy or need assistance with a return, please contact our Customer Support team at 08048772019. We are here to provide you with exceptional customer service and ensure your satisfaction.
