Refund policy

Refund Policy

At Herbsgem, our primary goal is your complete satisfaction with our products. If, for any reason, you are not entirely satisfied with your purchase, we are here to help with our straightforward refund policy.

7-Day Satisfaction Guarantee

We proudly offer a 7-day satisfaction guarantee. If you are not completely satisfied with your purchase, please contact us within 7 days of receiving your order, and we will be happy to assist you with a refund or exchange.

Eligibility for Refund

To be eligible for a refund, your item must meet the following criteria:

1. Unused and Unopened: The product must be in its original condition, unused, and unopened.

2. Proof of Purchase: You must provide a valid proof of purchase, such as your order number or receipt.

How to Initiate a Refund

To initiate a refund, please follow these steps:

1. Contact our Customer Support team at uditnarayab@gmail.com within 7 days of receiving your order, providing your order number and details of the item you wish to return.

2. Our Customer Support team will guide you through the return process and provide you with a return authorization if your request meets the eligibility criteria.

3. Return the item(s) in their original packaging, along with a copy of the return authorization, to the address provided by our Customer Support team.

Refund Process

Once we receive your returned item(s) and inspect them to ensure they meet the eligibility criteria, we will process your refund. The refund will be issued to the original payment method used during the purchase. Please allow 14 business days for the refund to reflect in your account.

Shipping Costs

Please note that shipping costs for returning the item(s) are the responsibility of the customer unless the return is due to an error on our part.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately. We will arrange for a replacement or a full refund, including any applicable return shipping costs.

Contact Us

If you have any questions or concerns about our refund policy or need assistance with a return, please contact our Customer Support team at uditnarayab@gmail.com. We are here to provide you with exceptional customer service and ensure your satisfaction.